Returns & Exchanges
At Mous, we stand by the quality of our products and offer a 30-day return window for any items in their original, unused condition. Whether you have changed your mind or need a different model, we are committed to making your return or exchange as seamless as possible.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Carefully place your tech accessories in their original packaging to ensure they are protected during transit back to our facility.
Ship It Back
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at the designated courier location.
Receive Your Refund
Once our team inspects your returned items, we will process your refund or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing